OUR RETURN POLICY IS SIMPLE: 14 DAY MONEY BACK GURANTEE. If you are dissatisfied with your order for any reason, you can return your items, within 14 days of purchase, for a prompt refund or exchange. Refunds for items returned within 14 days of the purchase date will be credited in the same form as the original payment. Shipping charges are not refundable as shipping on all orders is FREE. If you have an exchange for the same dollar amount as the original purchase, no additional shipping charges will be incurred. Please mail your package via a prepaid, insured, traceable method to the address below: BridalJewelryFashion.Com C/O: Gardens Of Glass 1068 Hillview Drive Ashland, OR 97520